|I was so excited I took a picture with the old Blackberry of the new Blackberry|
It always baffled me though, that, when people found out where I worked that they would come up to me with any old phone from anywhere and ask me to fix it for them. First off, I wasn't working, and I didn't see them paying me $13 an hour to fix their phone. Second, and most important, not all phones are the same, even when they look it cosmetically. When mobile carriers work with the phone manufacturers, they have their own software installed. Sometimes even menus are different. And don't even get me started on European and Asian phones. Although I have to say it go to the point that I could almost program a Chinese iPhone clone in my sleep... Anyway, there were times that I simply couldn't figure out a person's phone and would have to tell them (sometimes repeatedly) "you need to call your carrier."
If this job comes through, it will be a whole new ballgame for me. I'll be troubleshooting phones in person, no longer safe behind the anonymity of a headset and computer. I won't be able to spin in a chair boredly or put on my makeup or file my nails or clean my desk while I wait for my customer to find the power button (hint: it's the red one). The good of it is I will have the phone in my hand, that satisfying "gimme that!" (note: I won't say this) to freely key or touch through the phone to fix the problem expediently, something I never had in a call center. Time to start practicing my poker face.